PROCESSING TIME

WE SHIP OUT ON MONDAYS AND THURSDAYS. EXPRESS ORDERS MAY BE SHIPPED THE SAME DAY OR WITHIN 1-2 BUSINESS DAYS AFTER THE ORDER IS PLACED.  IF FURTHER SECURITY CHECKS ON YOUR ORDER ARE REQUIRED, THIS CAN TAKE SEVERAL DAYS OR UNTIL YOU PROVIDE THE REQUESTED INFORMATION. DUE TO THE HIGH VOLUME OF ORDERS, PROCESSING OF ORDERS IN BUSIER TIMES I.E FESTIVE PERIODS AND BANK HOLIDAYS CAN TAKE UP TO 2 WORKING DAYS.

U.S/ CANADA DELIVERY

	CONDITION	DURATION	PRICE
STANDARD US/ CANADA	-	3 TO 7 BUSINESS DAYS	$10 USD
STANDARD	150 USD AND UP	3 TO 7 BUSINESS DAYS	FREE
EXPRESS CANADA	-	1 TO 2 BUSINESS DAYS	$22 USD
EXPRESS US	-	1-4 BUSINESS DAYS	$22 USD
EXPRESS US	DM ON INSTAGRAM FOR THIS OPTION	1-2 BUSINESS DAYS	$32 USD
DOMESTIC PICK UP - YORKDALE	-	DEPENDS ON ORDER DATE	$3.99 USD

IF DELIVERY IS ATTEMPTED WHILST NO ONE IS AT YOUR SPECIFIED SHIPPING ADDRESS, YOUR SHIPPING PROVIDER WILL LEAVE A NOTICE CARD THAT WILL ADVISE YOU TO COLLECT YOUR PACKAGE AT YOUR LOCAL DEPOT.

PLEASE BE ADVISED THAT IT MAY TAKE AN ADDITIONAL DAY TO PROCESS YOUR ORDER FROM OUR WAREHOUSE IF THEY ARRIVE LATE.

YOU WILL RECEIVE AN EMAIL WITHIN 24 HOURS OF PLACING ORDER REGARDING DETAILS. 

AS THIS IS A SMALL BUSINESS, PICK UP LOCATIONS CAN VARY. FEEL FREE TO SHOOT A DM ON INSTAGRAM TO MAKE PICK UP ARRANGEMENTS. 

	CONDITION	DURATION	PRICE
STANDARD	-	5 TO 10 BUSINESS DAYS	$10 USD
STANDARD	150 USD AND UP	5 TO 10 BUSINESS DAYS	$10 USD DISCOUNT
EXPRESS	-	1 TO 5 BUSINESS DAYS	$22 USD

HELPFUL INFORMATION

OUR DELIVERY TIME STARTS THE MOMENT THE ORDER IS PROCESSED.  PROCESS TO SHIPPING MAY TAKE 24 HOURS DEPENDING ON THE TIME YOU PLACED THE ORDER.

ALL ORDERS ARE SENT OUT TRACKED AND A SIGNATURE IS REQUIRED.  IF YOU ARE NOT GOING TO BE HOME TO RECEIVE YOUR TARSSÉE PACKAGE, WE RECOMMEND USING YOUR WORK ADDRESS AS YOUR DELIVERY ADDRESS.  

IMPORTANT INFORMATION

DELIVERY TIMES CAN VARY DUE TO CUSTOMS CLEARANCE WHICH WE HAVE NO LIABILITY OR CONTROL OVER. CUSTOMS FEES ARE CHARGES IMPOSED BY THE DESTINATION COUNTRY ON IMPORTED GOODS AND MAY INCLUDE TAXES, DUTIES, AND HANDLING FEES. THESE CHARGES VARY BY COUNTRY AND ARE THE CUSTOMER’S RESPONSIBILITY. FOR REFERENCE, WE ARE BASED IN CANADA, CUSTOMERS ARE ADVISED TO MONITOR THEIR ORDER TRACKING INFORMATION AND MUST NOTIFY US WITHIN 7 DAYS FROM DISPATCH IF THERE ARE ANY PROBLEMS WITH THE DELIVERY. ANY DELIVERY PROBLEMS OR LOSS REPORTED AFTER THE 7 DAYS CAN NO LONGER BE INVESTIGATED OR COMPENSATED.

WE CANNOT BE HELD RESPONSIBLE FOR PARCELS THAT ARE LOST OR DAMAGED IN TRANSIT AS A RESULT OF AUTHORIZING THE COURIER SERVICE TO LEAVE YOUR PARCEL UNATTENDED SHOULD NOBODY BE AT THE DELIVERY ADDRESS TO SIGN FOR IT.

THE DELIVERY TIMES ARE ONLY ESTIMATES AND UNFORTUNATELY CANNOT BE GUARANTEED.

HELPFUL TIPS

WE WOULD HATE FOR YOU NOT TO RECEIVE AN ORDER. THEREFORE, PLEASE MAKE SURE THAT THE SHIPPING ADDRESS IS CORRECT AS ONCE THE ORDER IS ON ITS WAY, WE ARE UNABLE TO MAKE CHANGES.

WE HAVE A 10-DAY EXCHANGE POLICY, WHICH MEANS YOU HAVE 10 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST AN EXCHANGE.

TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

WE DO NOT ACCEPT RETURNS ANYMORE, ONLY EXCHANGES.

TO START A RETURN, YOU CAN CONTACT US AT NO-REPLY@TARSSEE.COM. IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

WE CANNOT BE HELD RESPONSIBLE FOR PARCELS THAT ARE LOST OR DAMAGED IN TRANSIT. THEREFORE, WE CANNOT OFFER REFUNDS FOR ANY ITEMS DAMAGED OR LOST DURING SHIPPING. HOWEVER, IF YOU RECEIVE A DAMAGED ITEM, PLEASE CONTACT US WITHIN 24 HRS OF DELIVERY WITH THE PHOTOGRAPHIC EVIDENCE, AND WE WILL DO OUR BEST TO ASSIST YOU IN RESOLVING THE ISSUES. 

DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT. 

EXCHANGES

THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

REFUNDS
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.