WE HAVE A 10-DAY EXCHANGE POLICY, WHICH MEANS YOU HAVE 10 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST AN EXCHANGE.

TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

WE DO NOT ACCEPT RETURNS ANYMORE, ONLY EXCHANGES.

TO START A RETURN, YOU CAN CONTACT US AT NO-REPLY@TARSSEE.COM. IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

WE CANNOT BE HELD RESPONSIBLE FOR PARCELS THAT ARE LOST OR DAMAGED IN TRANSIT. THEREFORE, WE CANNOT OFFER REFUNDS FOR ANY ITEMS DAMAGED OR LOST DURING SHIPPING. HOWEVER, IF YOU RECEIVE A DAMAGED ITEM, PLEASE CONTACT US WITHIN 24 HRS OF DELIVERY WITH THE PHOTOGRAPHIC EVIDENCE, AND WE WILL DO OUR BEST TO ASSIST YOU IN RESOLVING THE ISSUES. 

DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT. 

EXCHANGES

THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

REFUNDS
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.