Processing Time

We ship on Mondays and Thursdays. All orders are processed within 1–3 business days after being placed, excluding weekends and public holidays.

During busy periods (e.g., festive seasons or bank holidays, flash sales), processing may take up to an additional 2 business days.

If further security checks are required, processing will be paused until we receive the requested information.

Shipping Rates & Delivery Times

Delivery time begins after your order is processed (1–3 working days)

Important Information

• All orders are shipped with tracking and require a signature on delivery.

• If no one is available at your address, the courier will leave a notice to collect the parcel at your local depot.

• Delivery times are estimates and may vary due to customs processing, which is outside our control.

• Customs duties, taxes, or handling fees are the customer’s responsibility and vary by country.

Helpful Tips

• Double-check your shipping address before completing checkout — we cannot make changes once the order has shipped.

Returns & Exchanges

Kindly see the Return Policy for details.

• Exchanges: You’ll receive store credit for the product cost only. Shipping charges are non-refundable. 

• Defective Items: If your item is defective or damaged, please contact us immediately. In such cases, we may cover the return shipping cost.

Refund & Exchange Policy

EXCHANGES ONLY – NO RETURNS

WE ONLY ALLOW EXCHANGES. WE DO NOT ACCEPT RETURNS OR GENERAL REFUNDS.

 IN RARE CASES OF DEFECTIVE OR DAMAGED ITEMS, PLEASE REFER TO THE DAMAGED OR DEFECTIVE ITEMS SECTION BELOW.

EXCHANGES ARE OFFERED UNDER THE CONDITIONS OUTLINED BELOW.

Exchange Policy

You have 10 days from the date of delivery to request an exchange.

To be eligible for an exchange:

• The item must be unworn, unused, and in its original packaging.
  (Signs of wear, such as deodorant stains, etc., will disqualify eligibility.)

• All items are subject to inspection.
  If an exchange is declined based on condition, it will be sent back to you after an additional return label is paid.

• For exchanges, customers will receive store credit for the product(s) cost only. Please note that the initial shipping fee is non-refundable.

To request an exchange, email us at 📧 no-reply@tarssee.com
Do not send items back without confirmation. Unapproved returns will not be accepted.

Damaged or Defective Items

In the rare event this occurs:

• Inspect your order immediately upon delivery.

• Contact us within 24–48 hours if your item is damaged, defective, or incorrect.

• Email 📧 no-reply@tarssee.com with clear photos of the issue.

• We will guide you through the next steps.

Important Notes

In very rare cases where parcels are lost in transit or stolen, a police report must be filed for a case to be opened and investigated.

If your damaged/defective item is approved for a refund, it must be returned to us first.

Upon receipt, a refund to your original payment method or store credit (based on your preference) will be processed.

Please allow 1–5 business days after delivery for exchanges or returns to be processed. Feel free to reach out if you have not received an update in due time.

Refunds (For Damaged/Defective Items Only)

Refunds are issued only for approved cases of damaged or defective items.

Once we receive and inspect your returned item:

• You will be notified of the refund status.

• If approved, your refund will be processed to your original payment method or store credit based on your preference.

• Please allow up to 10 business days for the refund to reflect in your account.

Questions?

For any questions regarding exchanges or damaged items, please contact us at:
📧 no-reply@tarssee.com